Frequently Asked Questions

Can you do a custom video project?

Yes — to get started, schedule a non-salesy discovery call with our client success team.

What happens if I need to cancel the production?

All cancellations are subject to a $1,000 cancellation fee plus the quoted cost of services already rendered and for any expenses incurred by Bentley Media (e.g., placing a nonrefundable deposit on a studio, renting equipment, hiring crew, purchasing insurance).

How much should I budget for a marketing video?

Please visit our pricing page to learn about our service offerings.

What's the next step after the discovery call?

If you'd like to create a brand film, we will schedule your two-hour Video Blueprint Workshop to craft the best version of your story, determine creative direction, and identify the intended audience for your video content. 

Do you travel?

Yes we are based in Atlanta, however we will travel to you for an appopriate fee. 

Can you use the footage I already have to edit a new brand video for me?

Of course. We can use your pre-existing footage, and we will spruce it up to the best of our ability to create your new brand video. However, please note that if your footage is shaky, out of focus, washed out or contains low quality audio, there is a limit to how much we can “clean it up”.

How long does it take to produce a marketing video?

Production time is typically 30-90 days. The complexity of the project, number of shoot days, and shoot locations are factors in the turnaround time as well as budget. 

Who owns my brand film after it is produced?

You will own your brand film 100% upon payment of all invoices. We never charge usage fees and you will not be required to give credit to Bentley Media when sharing the film online.

Do you also do photography?

Yes! Please visit our pricing page to learn about our photography service.

Will I be involved with the creative direction?

Absolutely! As your strategic video marketing partner, we’ll guide you with the knowledge we’ve acquired from our 10 years (and counting) in the biz while weaving in the personalized elements that are unique to you, your business, and your organization. We strike the perfect balance of strategy + creativity and you remain involved every step of the way.